At MG8, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.
Return Window
You have 30 days from the date you receive your order to request a return. Items must be:
- Unopened and unused, with the safety seal intact
- In the original packaging
- Accompanied by proof of purchase (order number)
For safety and hygiene reasons, opened or used bottles cannot be accepted for return — see our 30-Day Money Back Guarantee below for how we handle this instead.
30-Day Money Back Guarantee
We stand behind MG8. If you've tried the product as directed and aren't satisfied with your results, contact us within 30 days of delivery and we'll issue a full refund — even if the bottle has been opened. This applies to one bottle per customer, per order.
How to Start a Return or Refund Request
- Email support@getmg8.com with your order number and the reason for your return
- Our team will respond within 24–48 hours with instructions
- If a physical return is required, pack the item securely and ship it back to the address provided
- Once approved, we'll process your refund
Refunds
Once your return or refund request is approved, we'll send you a confirmation email. Your refund will be processed to your original payment method within 5–7 business days.
Please note: depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Exchanges
Need a different product instead of a refund? Email us at support@getmg8.com and we'll arrange an exchange, subject to stock availability. If your desired item is out of stock, we'll offer a full refund instead.
Return Shipping Costs
- If the return is due to our error (wrong item shipped, defective product), we cover return shipping costs
- If the return is a change of mind and a physical return is required, the customer is responsible for return shipping costs
- Refunds under our 30-Day Money Back Guarantee do not require the bottle to be shipped back
Non-Returnable Items
For hygiene and safety reasons, the following cannot be physically returned:
- Bottles with broken safety seals (covered instead under our Money Back Guarantee)
- Final sale or clearance items, clearly marked at checkout
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@getmg8.com with photos of the issue. We'll send a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If you haven't received your refund within 7 business days of approval:
- Check your bank account again
- Contact your card issuer — processing times can vary
If you've done this and still have not received your refund, contact us at support@getmg8.com.
Questions?
We're happy to help with any return or refund questions. Reach out anytime at support@getmg8.com.
Last updated: August 12, 2026